People

When it matters, a person

When the assistant can't help, the visitor asks for a person or the topic is sensitive, Xerra alerts your team on the platform and by email. Anyone can take over the conversation live from the platform, the assistant stays quiet while they do, and afterwards the conversation goes back to the assistant.

Mar Blava assistantReplies straight away

We're 14 for a wedding in June. Can you give us a group price?

AssistantGroup prices are set by the bookings team and aren't on the website. Shall I put you in touch?

Yes, please.

Letting the team know…

We've told the bookings team. They'll reply right here.

Marta has joined the conversation

Marta · BookingsHi! I'm Marta from bookings. For 14 people I can put a proposal together. Which dates do you have in mind?

12 to 14 June.

Marta · BookingsPerfect. I'll email you the proposal today.

The conversation goes back to the assistant

Live2 waiting

You charged me twice

Needs a person1 min ago

I'd like to talk to reception

Needs a person3 min ago

Do you have parking for campervans?

Assistant on itnow

Can I check in early?

Marta on it6 min ago

You charged me twiceVisitor · Book page · 1 min ago

Take the conversation

VisitorHi, you've charged my booking to my card twice.

AssistantI'm sorry. A person on the team needs to look at this: I've let them know and they'll reply right here.

The assistant asked for a person · payment

Take the conversation to reply

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When it matters, a person

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